ICT Software Support Apprentice

Location: Redditch, B98 9PA
Type: Apprenticeship
Salary: £13,000.00 per year
Sector: Information and Communication Technology (ICT)
Ref: VAC-01224
Application Deadline Date: 15/01/2024
Start Date: 22/01/2024
Positions Available: 3
Working Week: Monday - Friday 9am - 5pm

Brief Description

A unique opportunity to join a specialist software provider that has a global client base within manufacturing. Ideal for someone who enjoys the comfort of getting to know and learn a particular product inside out. Be part of a highly experienced, professional and driven team. Good communication, listening and happy to ask questions will be key.

Qualifications Required

To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).

Personal Qualities

• Curiosity and desire to learn
• Social skills
• Positive attitude
• Commitment
• Determination

Skills Required

• Communication
• Listening
• Interpersonal
• Team working
• Attention to Detail
• Problem Solving

Training to be Provided

CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Future Prospects

A full time position is available on successful completion of the apprenticeship with long term scope to progress in multiple areas i.e. Support, Training or Sales.

Vacancy Detail

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an ICT Software Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

MIE Solutions is a leading provider of production control software for the entire manufacturing sector.

The software, MIE Trak Pro, incorporates Estimating, RFQ's, Work Orders, Purchasing, MRP, Stock Control, Costing, Scheduling, Reporting, Optional Shop Floor Data Capture, Delivery Notes and Invoices with many links to external accounting packages.

MIE Trak Pro is a market-leading software for sheet metal fabricators, precision engineers, and discrete manufacturers. It can be adapted to incorporate any manufacturing process as required and offers a complete solution for the entire business. Our services include on-site and online training, full product support, on-site consultative services, and custom development work.

They work alongside many software providers and these partnerships help enhance the solutions they provide, ranging from 3D modelling software to CRM and CAD CAM to packages.

Job Role

We are looking to recruit an IT Software Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an apprentice your main roles and responsibilities will include:

• Providing support with software installations
• Resolving software issues within existing applications and addition of new features to existing applications where necessary.
• Working in accordance with the processes, policies, and procedures
• Creation and maintenance of any documentation required
• Becoming a valued part of the Tech Support team by providing customer support for installed products, diagnosing the issue, and providing a resolution.

Other Information

This is a fantastic opportunity to really gain a deep understanding of the product you will specialise in. Ideal for someone who feels comfortable sticking to and learning a product that's niche, used world wide and highly regarded. This position may not suit someone looking for general IT/Software experience.