IT Technical Support Apprenticeship
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Location: Camberley, GU15 3PL
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-01327
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Application Deadline Date: 30/05/2024
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Start Date: 02/06/2024
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Positions Available: 1
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Working Week: Monday to Friday. 900-1730. 1hr lunch
Brief Description
As an IT Apprentice, you will have the opportunity to gain knowledge and experience across the three main areas of the business. This will include our busy support helpdesk function, project support and workshop. This means you will learn all aspects of IT covering software and hardware support, installation and project management.
Qualifications Required
To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Personal Qualities
Hardworking
Excellent written and spoken communication skills
Team Player
Can-do attitude
Skills Required
You will need a good mix of skills, including attention to detail, patience and a good team work ethic. Opportunities exist for the right candidate to build a strong relationship with a very diverse and varied user-base, and get involved in a wide range of different technologies.
Training to be Provided
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Future Prospects
Ongoing Training
Vacancy Detail
The role will initially be divided between three key areas – Workshop Administration, Team and Project Support, and Helpdesk Support and Administration. You will be trained up over a period of time to do the following tasks:
Workshop Administration
• Setting up Laptops and Desktops following a Build Sheet.
• Testing new client equipment is working.
• Removing and replacing parts from Laptops and Desktops.
• Keeping the workshop and associated areas clean and tidy.
Team and Project Support
• Assisting with Onsite Hardware Installations.
• Supporting Office Move and Migration Projects.
• Data Cable, trunking and rack installs.
• Research of new technologies.
• Some onsite visits or nights away may be required from time to time as part of this role.
Helpdesk Support and Administration
• Answering Helpdesk calls and logging support tickets.
• Assisting with troubleshooting breakfix issues.
• Administration of tickets and configurations in our database.
• Recording events and problems ensuring ticket has all details and updates.
• Directing unresolved issues to the next level of support.