IT Apprentice
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Location: Meriden, CV7 7PT
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Type: Apprenticeship
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Salary:
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00263
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Application Deadline Date: 13/07/2019
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Start Date: 15/07/2019
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Positions Available: 2
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Working Week: Monday to Friday
Brief Description
Do you have a passion for technology?
Are you ready to take your hobby to the next level?
Qualifications Required
??You must have at least a C grade for Maths & English at GCSE
???????? A GCSE, BTEC or A/S Level in Business Admin or Business Studies would be beneficial
Personal Qualities
The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and build a career in the IT sector. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required
???????? Experience within a customer service, administration or sales role is preferred but not essential
Training to be Provided
You will be enrolled onto the Microsoft Technical Sales Apprenticeship and work towards gaining MTA qualifications in Cloud Fundamentals as well as a City & Guilds Level 3 ICT Diploma, gaining an understanding of the sales process, interpersonal communications, planning, making and closing calls, objection handling and meeting objectives. This apprenticeship is delivered remotely using the very latest Microsoft technologies via a live virtual classroom. This apprenticeship teaches the fundamental core sales skills and techniques for anybody looking to kick-start a career in Technical Sales.?
Future Prospects
Opportunity for the right candidate to secure a permanent position working as a qualified IT technician
Vacancy Detail
Work with one of the best 100 Companies to Work For in the UK (according to Sunday Times!). As a nationally well-known and very experienced independent recruitment company, our client recognises that talented people are the key to the success of any business. They are looking to recruit an aspiring young professional to join their IT team of experts. This role is based in Meriden in the heart of the Midlands.
Job Role
We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
? Becoming a valued part of the IT Support team.
? Learning how to provide technical support.
? Assisting in customer projects and support activities as skills allow.
? Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.
? Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients.
? Learning how to handle telephone support calls as well as incoming helpdesk emails.
? Managing the helpdesk system, ensuring all calls are handled within appropriate timescales.
? Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.
? Updating company systems.