Job Title : IT Helpdesk Support Apprentice
Location : Canterbury, Kent, CT1 1HH
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00285
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?
Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least.
• You must have a GCSE/BTEC/A Level in ICT at grade Distinction or equivalent.
Vacancy Detail : Job Spec
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
We are looking to recruit an IT Helpdesk Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Acting as first point of call for client support calls
• Ticketing support calls and logging them onto the central system
• Carrying out first line fixes where possible or escalating when necessary
• Working with colleagues to ensure tickets are resolved in line with agreed customer SLAs (service level agreements)
• Ensuring that all aspects of the apprenticeship programme are met.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.
About the Company
A Microsoft Gold partner, our client provides first, second and third line support to businesses and organisations in the South East of England. They provide advice to customers regarding their IT networks and design & deliver solutions to meet their clients' technological needs.
Positions Available : 1
Working Week : 40 hours
Salary : £200.00 Per Week
Application Deadline Date : 20/09/2019
Possible Start Date : 30/09/2019
Personal Qualities : The company require a bright, enthusiastic, honest & reliable individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, sense of humour, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be highly organised, have excellent communication skills (both written & spoken) and a brilliant telephone manner.
• You will be willing to work hard, eager to learn and possess the desire to succeed.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
• You will have a clear and obvious interest in IT and technology in general.
Future Prospects : Our client offer a good career progression route for the successful apprentice upon completion of the programme.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Canterbury, CT1
Working Hours: Monday to Friday, 8.30am – 5.30pm (with 1 hour break each day)
Wage = £200 per week
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