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Job Title : IT Sales and Support Apprentice
Location : Reigate, Surrey, RH2 7LL
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00307
Brief Description : Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Sales and Support Apprentice.


Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Math’s & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Sales and Support Apprentice.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector.

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

As an IT Sales and Support Apprentice, your main roles and responsibilities will include:

Sales Duties:
·To maintain, develop and increase sales within the retail department
·To manage and improve current profit margins
·To maintain and progress individual and team projects
·To maintain sales literature including physical and electronic media
·To ensure that deliveries are booked in, orders allocated and product displayed in accordance with booking in procedure
·To ensure that the retail area is well presented, clean and tidy
·To be first point of contact for all prospective clients
·To ensure all repairs are picked up within the service ETA.

Support Duties:
·To manage all incidents and customer requests from receipt to resolution and closure
·To complete daily server monitoring checks in line with company procedure
·To ensure service level agreement standards are met
·To promptly complete any admin paperwork and documentation
·Keep accurate records of all site information using IT Service Management tools
·Promote best practices and adhere to change control process
·Accurately plan and organise working week
·Submit KPI reports and attend Weekly Performance meetings.

About The Company
The company were established in 1977 and they have a wealth of experience and expertise available to support companies in all things IT.
As technology continually transforms, their passionate retail team are on hand to offer a full range of advice with regard to new products, personal computer repairs and support/tutorials, etc.
With over 400,000 products in their warehouse, their in-store experts work with companies to pinpoint the right product or solution to meet specific computing needs. The team is on hand to talk clients through the latest innovations and how they can be incorporated.
Positions Available : 1
Working Week : 40 hours per week
Salary : £200.00 Per Week
Application Deadline Date : 24/04/2020
Possible Start Date : 04/05/2020
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : ·You will be highly organised, have excellent communication skills and a brilliant telephone manner
·Excellent written and oral communications skills
·Excellent customer service skills
·Reliable and enthusiastic
·Hardworking and ambitious
·You will be willing to work hard and eager to learn
·Good timekeeping
·An interest in IT is mandatory!
Future Prospects : Upon successful completion of your apprenticeship you will achieve Microsoft accredited certifications this is a fantastic starting point in your IT career, for the right candidate future career progression within the company is almost certainly an option.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Reigate, RH1
Working Hours: 40 hours per week, worked Monday to Saturday (if working a Saturday, you will get one day off during the week)
Wage = £200 per week
Things to consider : You will be working 1 Saturday a month - with one day off during that week
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