Job Title : IT Helpdesk Apprentice
Location : Southampton, Hampshire, SO50 9DT
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00322
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?
Qualifications Required : To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
1. Answering incoming support phone calls
2. Monitoring incoming customer emails
3. Monitoring live system alerts
4. Creating support tickets
5. Daily system checks
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.
About the Company
You will be working within a well-established company providing IT services to businesses throughout Hampshire. In business since 2001, the company are one of the main providers of such services in Hampshire and feature prominently in Internet searches, providing both traditional IT engineering and support, plus a range of modern cloud services and managed IT services.
Positions Available : 1
Working Week : 37.5 hours weekly
Salary : £175.00 Per Week
Application Deadline Date : 24/01/2020
Possible Start Date : 03/02/2020
Personal Qualities : The company require a confident, bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be highly organised, have excellent communication skills and a brilliant telephone manner.
• You will be ambitious, willing to work hard and eager to learn.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
• You will have good attention to detail and possess the ability to listen and act.
Future Prospects : The apprentice will gain a wide exposure to different areas of the business. This will enable them to identify their future path; the three basic paths being Level 1/2/3 Support Analyst, Level 1/2 Field Engineer or Level 1/2 Managed Services Specialist.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Eastleigh, SO50
Working Hours: Monday to Friday, 9am – 5.30pm (37.5 hours weekly)
Wage = £175 per week
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