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Job Title : IT Support Apprentice
Location : Cheltenham, Gloucestershire, GL50 1TY
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00362
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?

 

Qualifications Required : The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
To be considered for this role, you ideally would hold a C/4 grade in both GCSE Math’s & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
Job Role
We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

• Working as 1st line tech support
• Logging calls; call/ ticket handling
• Investigating & resolving issues
• Updating tickets
• Helping with installations
• Hardware repairs & repairs
• Providing software support
About the Company
Our client are a growing IT business with over 10 year’s experience providing IT Support & managed services such as remote monitoring & management, software management as well as Security management and many more. With the business expanding they looking to recruit an IT support apprentice to join their team.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

Training Provided.

You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Positions Available : 1
Working Week : Monday - Friday 37.5 hours per week
Salary : £206.25 Per Week
Application Deadline Date : 27/03/2020
Possible Start Date : 30/03/2020
Skills Required : • Be strong communicators, both internally and externally
• Develop own effectiveness and professionalism
• Be computer literate to a good standard
• Have a genuine passion for IT and software AND have great customer service!
• Be organised and responsive, using initiative and motivation to deal with enquiries
• Be reliable and enthusiastic Have good timekeeping
Future Prospects : Opportunity to secure a permanent position with the company after completing the apprenticeship as a qualified IT technician.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
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