IT Support Apprentice
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Location: London, SW8 1SY
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Type: Apprenticeship
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Salary:
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00365
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Application Deadline Date: 24/04/2020
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Start Date: 04/05/2020
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Positions Available: 1
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Working Week: 40 hours
Brief Description
Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Apprentice.
Qualifications Required
To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Personal Qualities
The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and build a career in the IT sector. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required
You will be willing to work hard and eager to learn.
You will have excellent timekeeping, attention to detail and multitasking skills.
You will be honest and reliable.
You will have a good telephone manner, excellent client-facing and communication skills (both written & spoken).
You will be analytical, with good problem solving and organisational skills.
You will possess the ability to produce clear, thorough and comprehensive documentation for training/support purposes.
You will have a positive outlook.
You will be willing to work hard and eager to learn.
You will have knowledge of the latest Windows operating systems and Microsoft Office products.
An interest in IT is mandatory!
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Future Prospects
Upon successful completion of your apprenticeship you will achieve Microsoft accredited certifications this is a fantastic starting point in your IT career, for the right candidate future career progression within the company is almost certainly an option.
Vacancy Detail
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector.
Job Role
The company require a proactive IT support apprentice with the aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
This role will initially be involved in the logging and provision of 1st, 2nd and 3rd line IT support (depending on skillset), telephone and field support to internal and external customers and to ensure that targets and SLAs are met.
You will be required to assist in projects or other technical services when needed, to provide research and analysis for new services when requested, to provide recommendations, to build/install PCs and configure other hardware/software, to liaise with third party suppliers and to set up email and user accounts.
As an IT support apprentice, you main roles and responsibilities will include:
? Follow standard working practices
? Provide Helpdesk technical support to customers
? Log, Analyse and fix support cases, escalating as required
? Complete a Needs Analysis when necessary
? Provide technical recommendations
? Regularly update cases on the system
? Regularly update customers of case statuses
? Build PC?s and configure other equipment and software
? Install PC?s and other equipment and software
? Provide User Orientation training
? Update the asset database
? Write and maintain procedures
? Follow assigned procedures
? Set up email and user accounts
? Liase with 3rd party suppliers
? Provide analysis and research for new services when requested
? Monitor event logs and server usage
? Assist on the implementation of projects and new tech services
About the Company
A multi award winning business, our client strongly believe in partnering with their customers, so they understand their business and can add more value that way, rather than simply being a commodity supplier. At the core of what they do is helping organisations understand and implement the Microsoft Cloud solutions. They don?t stop there though, as they have a dedicated UK helpdesk that supports customers, and their training solutions help them adopt the technology so they can be more productive with it. The company definitely has their finger on the pulse with new technology; they are a recognised leading supplier of Microsoft solutions having won their Global Cloud Partner SMB award, whilst delivering breadth in their solutions from GDPR Consultancy to Business Continuity Planning, Security and Telephony systems.
Other Information
Location - Vauxhall, SW8
Working Hours: 9am - 6pm, Monday to Friday
Wage = ?156 per week