IT First Line Support Apprentice
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Location: Leatherhead, KT22 9UT
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Type: Apprenticeship
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Salary:
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00402
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Application Deadline Date: 30/10/2020
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Start Date: 09/11/2020
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Positions Available: 1
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Working Week: 37.5 hours per week
Brief Description
This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT if you have a passion for technology and are looking to take this to the next level.
Qualifications Required
To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Personal Qualities
The company require a bright, enthusiastic, hardworking and loyal individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn?t afraid to ask questions.
Skills Required
? You will be tenacious, career driven and possess a can-do, proactive nature
? You will be highly organized with excellent communication & time management skills
? You will be willing to work hard and eager to learn
? You will be adaptable with the ability to multitask and will remain calm under pressure
? You will have great problem-solving skills and will be highly inquisitive
? You will be understanding and possess the ability to show empathy
? You will have superb IT skills and a base knowledge of hardware & software.
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Future Prospects
Upon successful completion of the apprenticeship, you will gain Microsoft certified qualifications, getting your career in IT off to a flying start!
Vacancy Detail
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a First Line Support Apprentice.
We are looking to recruit a First Line Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
? Performing ticket triage to carry out a first-time fix
? Being a point of contact for all incoming support tickets
? Logging and managing all reactive service calls onto the service management system
? Passing assessed tickets through to appropriate second line support
? Establishing and maintaining high levels of process documentation relevant to the role
? Meeting personal and team productivity and quality targets in line with service centre targets
? Taking receipt of system generated email and phone call tickets into the service centre
? Managing the service centre inbox, ensuring all customer issues are raised and assigned to the correct employee within the given service level agreements.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
About the Company
Our client is an award- winning IT reseller who are in their 16th year of business and 6th consecutive year of double-digit growth. They are proud of their hard work, dedication, technical and professional expertise and loyal customer base. Every year, they win awards in recognition of their commitment to technical excellence, innovation and satisfaction from commercial and enterprise clients, and they couldn?t be prouder of their large array of industry and partner awards, as they are a true indicator of their success. Alongside their technical certifications, they have a string of sector, channel and partner awards.
Their mission is simple ? To transform and connect businesses with a next generation IT infrastructure. Complemented by strategic relationships with some of the world?s leading technology partners, our client now serves a global client base across upwards of 70 countries.
Perks of working here include 23 days paid annual leave, plus an additional 2 days if no sick taken. They offer 2 days additional leave for voluntary work and a 5-day holiday gift on five full years? service. There is also a pension scheme.
Other Information
Location - Leatherhead, KT22
Working Hours: Monday to Friday between 7am ? 5.30pm rotating on a shift pattern, with 30 minutes for lunch each day (37.5 hours per week in total).
Wage = Up to ?350 per week for the right candidate