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Job Title : IT Apprentice
Location : Kinver, DY7 6HL
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00786
Brief Description : Do you have a passion for technology? Do you have great communication and customer service skills?


Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client are providers of managed IT support, IT solutions and telecom services, established in 2009. They provide support to a range of sectors and industries, including education providers, manufacturers, service industries, charities and not-for-profits.

They have teams of helpdesk technicians, systems engineers and project managers able to provide consultancy services, supporting remotely and onsite when required.

Job Role

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an apprentice your main roles and responsibilities will include:
• Shadowing tech support
1) Providing 1st line technical support to customers
2) Infrastructure set up and maintenance
3) Server management
4) Password creation and management
5) Remoting to employers’ systems
6) Managing email problems
7) Setting up office 365
8) Migrating data and emails
9) Explaining things to non-technical customers
10) Backups
11) Setting up hardware / fixing hardware
• Desktop support for windows applications
• Desktop support for customer applications
• Setting up servers and maintaining
• Set up of desktop computers and maintaining
• Installing network cabling
• Setting up 3CX phones and extensions
• Setting up and maintaining various printers
• Supporting MS 365 and exchange for the customer
• Installing and administering wi-fi
• Installing and maintaining door access systems

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
Positions Available : 2
Working Week : Monday - Friday
Salary : £ 10,000.00 (Annually)
Application Deadline Date : 11/02/2022
Possible Start Date : 14/02/2022
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : You must have:
• Good communication skills
• A passion for IT
• An eagerness to learn
• Team player
• A driving licence is required, due to the location
Future Prospects : A permanent position is available on completion of the apprenticeship and we aim to have an apprentice who would like to grow with the company and progress in their career.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
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