IT Support Apprentice
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Location: Derby, DE1 3TP
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Type: Apprenticeship
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Salary: £14,000.00 per year
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-01301
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Application Deadline Date: 29/04/2024
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Start Date: 06/05/2024
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Positions Available: 1
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Working Week: Monday - Friday 9.00am - 5.00pm
Brief Description
IT Apprentice required to join an established and experienced IT & telecoms support SME. Reporting to the Technical Services Manager, you will provide onsite & remote IT support to clients.
Qualifications Required
The ideal candidate will have GSCE Maths and English at Grade C or above (or equivalent).
Personal Qualities
We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility to work pattern and willingness to learn. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
Skills Required
• Able to work independently, and as part of a wider team
• You will be highly organised, have excellent communication skills and a brilliant telephone manner.
• You will have an eagerness to learn and develop your technical skills.
• You will be enthusiastic, polite, smart and personable.
• Able to respond to speedy changes in technology and learn and apply new solutions.
• Good literacy and numeracy.
• Able to keep accurate records and work within agreed frameworks.
Training to be Provided
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification:
The qualification has core knowledge elements, before branching out into one of the following pathways:
• IT Support Technician
• Network Technician
• Digital Communications Technician
Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow.
All training is delivered online in virtual classrooms twice per week
You will undertake Functional Skills for English and/or Maths if needed
Future Prospects
On completion of Level 3 apprenticeship, potentially a full time IT Technician role maybe available.
Vacancy Detail
Are you a practical problem solver with a passion for IT? After a period of business growth, Link ICT are on the lookout for another apprentice to join their team of techies! Reporting to the Technical Services Manager, you will provide onsite & remote IT support to clients.
Your duties will include, but are not necessarily limited to the following:
• Provide onsite and remote IT technical support to clients
• Respond to support tickets in a timely manner, resolving tickets where possible and
• escalating where necessary
• Ordering new ICT hardware and logging devices onto asset register Installation and configuring of operating systems
• Software installation, such as MS Office and anti-virus
• Some lower-level network administration may be required, such as setting policies and group permissions
• Performing server backups where required
• Supporting with any technical queries regarding unified communication
• Technical fault diagnosis with audio-visual equipment
Things to consider:
This is not just a desk job. You will have the opportunity to get out onto client sites and provide real IT Support. The company is based near to the city centre with excellent transport links. Experienced technical colleagues who can provide support and guidance. Free parking is available onsite. Full & clean driving license and access to own vehicle is required. Location: Mainly based between North Derbyshire (Chesterfield) and the office in Derby City Centre
Other Information