IT Support Apprenticeship
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Location: Walton-On-Thames , KT12 1BT
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Type: Apprenticeship
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Salary: National Minimum Wage
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-01310
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Application Deadline Date: 30/04/2024
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Start Date: 01/05/2024
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Positions Available: 1
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Working Week: Monday to Friday 8:30am – 4pm
Brief Description
Based at Secondary School in Kingston upon Thames, you will be responsible for resolving problems associated with operating systems, networks, software, hardware, printers etc. This can be both remote and in-person across the whole school estate.
Qualifications Required
GCSE Maths & English (Grade C/4 or above)
Personal Qualities
True passion for technology
Has the ability to work well in a team and independently using their own initiative
Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends
Skills Required
Feels confident using hardware, software and other technical devices
Has good communication and interpersonal skills
Has a passion to learn with enthusiasm and motivation to achieve success
Loves helping others and enjoys working with people of all ages
Is committed to complete the full apprenticeship programme
Has the ability to work well in a team and independently using their own initiative
Training to be Provided
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification:
The qualification has core knowledge elements, before branching out into one of the following pathways:
• IT Support Technician
• Network Technician
• Digital Communications Technician
Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow.
All training is delivered online in virtual classrooms twice per week
You will undertake Functional Skills for English and/or Maths if needed
Future Prospects
On passing your apprenticeship, there may be an offer of a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme or full time role..
Vacancy Detail
Eduthing are a forward thinking, proactive and flexible company, that prides itself on providing the highest level of customer satisfaction. Supporting schools, academies, and multi-academy trusts in the primary, secondary, and independent sectors. They are confident that their services can transform IT schools, and their growing reputation and customer base are a testament to this.
Roles and responsibilities;
Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools.
Installation of new software and hardware
Maintain and fix other computing equipment
Assist in system upgrades and system maintenance
Assisted site visits to schools alongside field technicians, to support with issue resolutions
Liaise with third party suppliers such as Internet Service Providers and vendors
Support with technology asset management
Support Technician Duties:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
Other Information
Gym membership
24 days annual leave increasing to 28 days after five years
5 days paid leave for volunteering
Healthcare scheme
Group life insurance
Pension scheme
Cycle-to Work and Childcare Voucher Schemes
Payday Rewards- discounts, cashback and offers to make your net pay go further with Pay Dashboard
Taste Card Plus Membership to enjoy discounts on dining, hotels, and entertainment
Team Building Regular team building and corporate away days
Monthly Award- employees recognised for going the extra mile with Amazon Vouchers
Free drinks, fruit, and snacks with unlimited refreshments available whilst in the Office
Regular social events and office parties
Company Vehicle- depending on your role you will be issued with a company vehicle and fuel card