ICT Apprentice
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Location: Solihull, B90 2EL
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Type: Apprenticeship
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Salary: Between £14,000.00 and £16,000.00 per year
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-01313
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Application Deadline Date: 29/04/2024
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Start Date: 06/05/2024
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Positions Available: 2
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Working Week: Monday – Friday 9:00 AM – 5:00 PM or 10.00 AM – 6.00 PM
Brief Description
If you are passionate about IT and ready to take on a challenging yet rewarding role, then this is the opportunity for you! XE PAY Ltd is a leading provider of innovative point-of-sale solutions and they are on the hunt for an IT Apprentice to join their dynamic team in Birmingham.
Qualifications Required
GCSE Maths & English (Grade C/4 or above)
Personal Qualities
Strong communication skills
Ability to work both independently and in a team
Skills Required
Have a passion for IT
Knowledge of general networking and IP addressing
Basic knowledge of SQL and databases
An understanding of operating systems and troubleshooting problems with Windows 7 to 10 is beneficial
Training to be Provided
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification:
The qualification has core knowledge elements, before branching out into one of the following pathways:
• IT Support Technician
• Network Technician
• Digital Communications Technician
Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow.
All training is delivered online in virtual classrooms twice per week
You will undertake Functional Skills for English and/or Maths if needed
Future Prospects
Potential position for the right candidate on successful completion of the apprenticeship programme.
Vacancy Detail
You will play a crucial role in providing technical support to customers and internal staff. This is an excellent opportunity to kickstart your career in the IT industry while working with cutting-edge technologies. Within this role, you will interact with customers via phone, live chat, and email to understand and resolve their technical issues. Address customers' hardware, software, and networking problems.
A Typical Day in the Job:
Resolving technical issues regarding customers' hardware, software, and networking
Complete first-line and second-line support tasks - both internal and external utilising the internal ticketing system
Take responsibility of customers issues and ensure they are fixed with a relevant time scale following service level agreements
Communicate effectively with customers using the phone, live chat and email
Support with password management & resets for internal staff