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Job Title : Helpdesk Apprentice
Location : Southampton, Hampshire, SO45 2QL
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00376
Brief Description : This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT, starting out an an IT Helpdesk Apprentice!


Qualifications Required : To be considered for this role, you ideally would hold a C/4 grade in both GCSE Math’s & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice.

We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
1) Handling first line support calls
2) Diagnosing faults using remote software and applying fixes were possible
3) Escalating to 2nd line support engineers when appropriate
4) Running daily back-ups
5) Providing excellent customer service.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Their aim is to deliver customer excellence and be the premier customer choice for the provision of WiFi, internet connectivity and managed IT software in the flexible workspace and commercial real estate sectors.
They are a people-led business and look to their values to help them to deliver an exceptional service to their customers. Customer focused, they deal with technology which allows their clients to focus on running their businesses. Innovative, they are flexible and creative in their approach to building customer solutions. Professional, they are reliable, knowledgeable and great team players. Friendly, ethical and honest, they are trustworthy, easy to do business with and only ever promise what they know they can deliver.

Future progression after the apprenticeship could include moving up through the helpdesk, from 1st to 2nd line support.
Positions Available : 1
Working Week : 37.5 hours per week
Salary : £175.00 Per Week
Application Deadline Date : 24/04/2020
Possible Start Date : 04/05/2020
Personal Qualities : The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : You will possess the following:
1) Excellent spoken and written English
2) A customer service focus
3) A quality driven attitude
4) A keen interest in technology
5) A willingness to learn and develop skills in line with company demands.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Other Information : Location: Holbury, SO45
Working Hours: 37.5 hours per week, worked Monday to Friday
Wage: £175 per week
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