IT Support Analyst Apprentice
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Location: Newbury, RG14 5HG
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Type: Apprenticeship
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Salary: £166.00 per week
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00488
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Application Deadline Date: 27/11/2020
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Start Date: 07/12/2020
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Positions Available: 1
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Working Week: Monday to Friday
Brief Description
A rapidly growing IT support and IT solutions company are actively seeking to expand the helpdesk team with a new IT Support Analyst Apprentice.
The successful applicant will join the existing team supporting our client?s customer base within IT support, managed IT solutions and Cloud services.
Qualifications Required
To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
CompTIA qualifications would be advantageous.
Personal Qualities
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required
? You will be literate, numerate, articulate and have good attention to detail.
? You will be highly organised, have excellent communication skills, have fantastic timekeeping skills and a brilliant telephone manner.
? You will be confident speaking to all levels of seniority.
? You will be a fast learner who is willing to work hard.
? You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
? You will possess the ambition to work in the IT sector.
Knowledge of the following would be advantageous:
? Windows Server 2003, 2008, (2012 desired)
? Microsoft Exchange 2007, 2010, (2013 desired)
? Active Directory, Group Policy, DNS, & DHCP
? Windows XP, 7, 8
? Microsoft Office 2007, 2010, (2013 desired)
? Mobile Devices (iPhone/Blackberry)
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Future Prospects
There is the potential for a full-time engineer role for the successful candidate upon completion of the apprenticeship.
Vacancy Detail
Reporting to the Service Delivery Manager the IT Support Analyst Apprentice will be responsible for both inbound and outbound technical activities, supporting the company?s products and services supplied to customers.
The role is fundamentally to assist customers with IT support related issues as well as day to day support tasks which will include monitoring and backup checks, builds for customer orders, and managing the support ticket queue.
Duties and responsibilities will include:
1) Providing first line customer support, resolving low level technical fixes, increasing in difficulty over time with experience
2) Raising tickets and liaising with senior engineers to ensure support requests are actioned
3) Running daily customer back-ups
4) Hardware build for customer delivery and installation
5) Managing support ticket queue.
As our client is a Managed Service Provider covering a number of customers, there are a high number of products supported which will give the successful candidate an excellent opportunity to develop their knowledge in a varied range of both software and hardware.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.
About the Company
Our client is an IT support & IT solutions company operating from Newbury in Berkshire. They deliver IT support, managed IT solutions and Cloud services.
Other Information
Your commute may be taken into consideration, in line with our safeguarding practices.