Job Title : IT Support Apprentice
Location : Cheltenham, GL50 1TY
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00537
Brief Description : Do you have a passion for problem solving? Want to become the next big IT expert? We are giving you the opportunity to get started on your career working as an apprentice training to be a qualified IT technician working with our client based in Cheltenham.
Qualifications Required : To be considered for this role, you ideally would hold a C/4 grade in both GCSE Math’s & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT
You must not hold an existing qualification at the same or higher level in a similar subject (e.g. a degree or masters in a similar subject.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
We are looking to recruit an IT Helpdesk Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Answering the phone and providing excellent customer service and care in a professional and effective manner
• Providing remote support, advice and guidance to the customer
• Fault diagnosis and diagnosis of security issues
• Working with hardware
• Software installation
• PC builds, reconfiguration and re-builds including:
• Account set-up
• Identifying and fixing issues
• Application support in bespoke software
• Demonstrate basic HTML and CSS
The company are based in Cheltenham, Their business centre team employs a suite of IT support and Cyber Security managed services that keep systems performing and dramatically reduces online risks, this is great company to work for if you have a passion for IT and really want to kick start your career.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.
Positions Available : 1
Working Week : Monday - Friday 9.00am - 5.00pm
Salary : £ 192.15 (Weekly)
Application Deadline Date : 22/02/2021
Possible Start Date : 23/02/2021
Personal Qualities : • Be strong communicators, both internally and externally
• Develop own effectiveness and professionalism
• Be computer literate to a good standard
Skills Required : • Have a genuine passion for IT and software AND have great customer service!
• Be organised and responsive, using initiative and motivation to deal with enquiries
• Be reliable and enthusiastic Have good timekeeping
Future Prospects : Opportunity for the learner to secure a permanent position at the end of the apprenticeship as a qualified IT technician.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Other Information : Easy access to public transport and to parking.
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