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Job Title : IT Support Apprentice
Location : Telford, TF2 9NT
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00579
Brief Description : Would you like to kickstart your career in IT? Are you interested in IT hardware?

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience.


Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : About the Company

Our client is a software and IT solutions company, specialising in using the latest techniques and technologies to solve business problems.
They connect, streamline and centralise data, so that day to day business operations run smoothly in a wide range of sectors from education and transport to property management and hospitality and many more. The company also offers sophisticated yet simple to use display and interactive digital presentation technology. As a business, it’s focus is on forming long term relationships with it’s clients, so that their equipment is maintained, updated and given the best possible protection from cyber attack on an ongoing basis.
Based in Telford, the company take time to listen and consult with their clients, working alongside them to understand their business needs and work collaboratively to find practical solutions.

Job Role

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main role and responsibilities will include:
• Answering the phone and providing excellent customer service and care in a professional and effective manner
• Providing support, advice and guidance to the customer to meet their IT requirements
• Installing hardware
• Software installation
• Providing software and applications support
• Creating and supporting users
• Password resets
• Monitoring backups

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
Positions Available : 1
Working Week : Monday to Friday 8.45am - 5pm
Salary : £ 187.50 (Weekly)
Application Deadline Date : 22/10/2021
Possible Start Date : 25/10/2021
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : Personal Qualities
• Good communication skills, both face to face and on the phone
• Enthusiastic about hardware
• An interest in software
• A proactive desire to learn
Future Prospects : On completion of the apprenticeship, a full time permanent position is on offer.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
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