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Job Title : IT Tech Support Apprentice
Location : Dudley, West Midlands, DY5 1XN
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00685
Brief Description : Are you a people person with a passion for technology? Are you ready to take your first steps into a career in IT?


Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Tech Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company
Our client has been providing IT support and services for schools in Dudley, Birmingham and the West Midlands for over 10 years.
Their team of remote and on-site IT professionals ensure that schools have the support they need to concentrate on the education and learning of their students.

Job Role
We are looking to recruit an IT Tech Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Providing IT Technician duties to schools in the West Midlands area
• 1st Line support in workstations, laptops, tablets and mobile devices
• Server management
• Audio/ Visual/ Wifi/ Projector mgmt.
• To support staff and student use of ICT within the classroom, and remotely when required
• Maintenance of desktop PCs and laptops, including building, configuring, updating, and deploying hardware to users
• Troubleshooting PC, wired and wireless LAN problems

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
Positions Available : 1
Working Week : 8.30am-4pm
Salary : Apprenticeship Minimum Wage
Application Deadline Date : 07/01/2022
Possible Start Date : 10/01/2022
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : You must be:
• Presentable
• Good communicator
• Personable
• Happy to work in an environment with children and adults
A driving licence is required as you will need to travel across all the school locations.
Future Prospects : A full time permanent position is available on completion of the apprenticeship.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : The ability to travel between multiple sites is essential for this role.
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