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Job Title : IT Tech Support Apprentice
Location : Wolverhampton, WV10 9LE
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00833
Brief Description : Are you passionate about helping people with their computers? Do you like the challenge of solving IT problems? Do your friends and family often ask for your advice on how to sort out their IT issues?


Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Tech Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client is an established business that supplies IT services to customers that vary from micro-businesses and SMEs to larger organisations. The focus is on world class service, becoming a trusted partner and an integral part of the client business. This brilliant opportunity has arisen as part of an ambitious, phased growth and expansion plan. The successful candidate will work directly with the company owner and be trained in all aspects from technical support and knowledge through to how to communicate and build good working relationships with customers.

Job Role

We are looking to recruit an IT Tech Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Apprentice your main roles and responsibilities will include:
• 1st Line support
• Infrastructure set up and maintenance
• Server management
• Password creation and management
• Remoting to employer’s systems
• Managing email problems
• Setting up office 365
• Migrating data and emails
• Explaining things to non-technical customers
• Backups
• Setting up / fixing hardware
Positions Available : 1
Working Week : Monday - Friday 9am - 5pm
Salary : £ 10,000.00 (Annually)
Application Deadline Date : 07/01/2022
Possible Start Date : 10/01/2022
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • You will be highly organised with excellent communication skills
• You will be willing to work hard and eager to learn
• You will be adaptable with the ability to multitask
• You will have superb IT skills and a base knowledge of hardware & software.
• You will be presentable and personable
Future Prospects : A permanent position is available on completion of the apprenticeship
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
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